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Guest Satisfaction Survey

Review Our Hotel in Old City Philadelphia

We are pleased to offer you the opportunity to fill out our guest satisfaction survey. Your comments and feedback are very important to us and they help us to continue providing exceptional service at our hotel in Old City Philadelphia. Thank you in advance.

Overall Impression

Please rate your experience at this hotel on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall service received
Overall physical condition of this hotel
Appearance of hotel exterior
Condition of lobby and reception area

Please rate your experience with associates at this hotel on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Responsiveness to your needs
Professional, courteous attitude
Professional appearance
Knowledge about hotel and local area
Speed of check-in process
Speed of check-out process

About the Guest Room and Room Furnishings

Please rate your experience at this hotel on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall cleanliness of guest room
Overall physical condition of room & furnishings
Cleanliness and condition of bedding
Comfort of mattress
Comfort of pillows
Condition and function of drapes
Function & features of telephone(s)
Overall operation of heating & A/C
Ease of using Internet service
Overall workspace
Lighting in guest room
Feeling of safety and security
Bathroom cleanliness
Physical condition of bathroom
Selection & quality of bath amenities
Lighting in bathroom
Your night’s sleep

Please rate your experience at this hotel on the following:	Much Better	Somewhat Better	About the Same	Somewhat Worse	Much Worse	Not Applicable
How did your quality of sleep for this stay compare to similarly priced hotels?

Dining Facilities and Service

Please rate your overall dining experience if you dined at the Patio Bar and Grill during your stay:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall dining experience at breakfast
Overall dining experience at lunch
Overall dining experience at dinner

If you ordered room service at this hotel please rate the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Overall room service experience
Timeliness of order
Food Temperature

Leisure and Fitness Facilities

Meeting Facilities & Services

Please rate your experience at this hotel if you attended an event at this hotel during your stay:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Comfort of event rooms
Quality of food served at event

Please rate your experience at this hotel if you planned an event at this hotel during your stay:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Comfort of event rooms
Quality of food served at event
Response time of Event Planning Staff
Service provided by Event Planning Staff

Problem Resolution

During your stay did you experience any problems? YesNo

Please elaborate. Did the problem get resolved during your stay?

About You

What was the primary reason for this stay?

Gender: MaleFemale

Age:

We would appreciate any suggestions you might have as we continue to improve our hotel:

*Name:

*Phone:

*Email:

Date of Stay:

Room #:

Please rate your experience at this hotel on the following:	Excellent	Very Good	Good	Fair	Poor	Not Applicable
Selection of fitness equipment
Condition of fitness equipment